Return Policy

Last updated: 25 October 2026

This policy applies to purchases from Harper & Wells delivered in the United States. It does not affect your statutory rights.

30-day returns

You have 30 days from the date of delivery to return an item if the size, fit, or style is not right, or if you change your mind. Eligible returns are refunded. We do not offer exchanges.

We only sell to, ship to, and accept returns from customers in the United States.

To be eligible, the item must be:

Unused, unwashed, and in the same condition as when it arrived
Returned with original tags and packaging where supplied
Accompanied by proof of purchase (your order confirmation email is sufficient)

How to return

Email support@harperandwells.com with your order number and the items you wish to return. We will reply with the return address and instructions.

Do not send items back until we have confirmed the return.

Return postage

You pay the return postage on every return. That includes change of mind, fit, and style, and it also includes an item that is faulty, damaged on arrival, or not as described. We do not cover return postage.

Use a tracked service and keep the tracking number.

Harper & Wells is not responsible for return parcels that are delayed, lost, or sent without tracking.

Refunds

When we receive the return, we inspect it. If it meets this policy, we refund the item price to your original payment method within 10 business days of inspection. We will email you when the refund is issued. The time it then takes to appear in your account depends on your payment provider.

We do not offer an exchange, a replacement, or store credit instead of that refund.

Original outbound shipping within the US is free, so there is nothing to refund for outbound postage on a change-of-mind return. We do not charge a restocking fee. We do not refund the return postage you paid to send the item back.

Faulty, damaged, or incorrect items

If an item arrives damaged, is faulty, or is not the product you ordered, email support@harperandwells.com as soon as possible with your order number and photographs. If it meets this policy after we receive it, we refund the item price.

We do not replace the item and we do not exchange it. You pay the return postage. Email us before you send it back so we can confirm the return.

Cancellations before dispatch

If you need to cancel or change an order, email support@harperandwells.com with your order number as soon as possible.

If the order has not been dispatched, we will cancel it and refund the full amount to your original payment method. We do not exchange it for a different item.

If the order has already been dispatched, it cannot be cancelled in transit. You may refuse the delivery where the carrier allows it, or return the item after delivery under this 30-day return policy. You pay the return postage.

Statutory rights

Nothing in this policy affects any rights you have under applicable United States federal and state consumer protection laws. Our 30-day return period is in addition to those rights, not instead of them.